FREQUENTLY ASKED QUESTIONS

We appreciate as much notice as possible so we can properly schedule everything we need into place, well in advance, to ensure we deliver the service you should expect. We can hold a slot in the diary for you then, about a week in advance, we will call you to see how plans are progressing. If we become inundated with requests for your reserved date we will always give you first option to 100% confirm that date.

Don’t worry, we can get all that down for you but our insurers insist the loft is lit, boarded and has a fixed ladder.

It’s best to use up the contents of your freezer before removals day. Especially if you are relocating a long way away. We know this isn’t always do-able. If your move is local, we can put the freezer on last, and off first.

If you think your chest of drawers is strong enough then yes so long as the items aren’t breakable. But in all honesty, we advise taking things out of the drawers and packing them separately. If the items are clothes, we can of course load the drawers one by one onto the removals lorry.

Get them all in one area and stand them upright be placed in one of our padded picture bags to be loaded. On removals day we can separately wrap any oversize pictures or mirrors.

Yes, we know how stressful that can be but don’t worry. We have a comprehensive, dry and secure storage facility at our HQ in Brighton where we can store pretty much anything. We can grant you access to this storage facility as well with some short notice period (less than a day). And this is extremely competitively priced.

The WTEC is offered should you wish to avoid any unwanted additional waiting time charges on removals day which can come about if there is a delay or hold up in your chain and you are unable to unload into your new home by 5pm. The waiver covers you from 2pm to 5pm at £30 per team member, per hour which of course is not payable if you have taken out the waiver. After 5pm it is at our discretion if we unload. The waiver does not cover you if you are unable to complete on your property and we need to come back at a later date, in which case extra charges will accrue.

We ensure items up to a value of £40 per item and a total value of £35000. Additional insurance can be purchased should you wish to cover your goods up to their full value. You may already enjoy such cover under your existing home and content s insurance. Please check if this is the case s we are sure you would wish to avoid paying twice for the same cover.

Usually 7 days prior to the moving date or call to discuss other options.

We like to give them to customers in order of moving, ideally getting them to you 2 weeks before moving on local moves as they are on free loan.

We generally arrive at your house at around 8am, but all start times can be discussed to suit your needs.