Document Date: Monday 5th January 2026
Review Every Two Years: Monday 2nd January 2028
Introduction
Mills Removals (“we”, “us”, “our”) is committed to protecting your personal information and
respecting your privacy. This privacy policy explains how we collect, use, store, and protect your
personal data when you use our services or visit our website.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act
2018, and all other relevant UK data protection laws.
If you have any questions, you can contact us at: Email: millsremovals@yahoo.co.uk, Address: 285
Mile Oak Road, Portslade, BN412RB
What Personal Data We Collect
We may collect the following information:
- Website usage data (IP address, browser type, cookies)
- Contact information (name, address, email, phone number)
- Booking details (moving dates, property details, inventory lists)
- Payment information (transaction details — we do not store card numbers)
- Communication records (emails, messages, phone call notes)
How We Collect Your Data
We collect data in the following ways:
- When you make an enquiry or book a service
- When you contact us by email, phone, or through our website
- When you make a payment
- When you use our website, which may collect cookies and analytics data
How We Use Your Data
We use your personal data to:
- Provide and manage our removal services
- Process bookings and payments
- Communicate with you about your move
- Send invoices, confirmations, and service updates
- Improve our website and customer experience
- Meet legal and regulatory obligations
We will never sell your data to third parties.
Legal Basis for Processing
We process your data under the following lawful bases:
- Contract – to provide the services you have requested
- Legal obligation – for accounting, tax, and regulatory requirements
- Legitimate interests – to improve our services and manage enquiries
- Consent – for optional marketing communications (only if you opt in)
Sharing Your Data
We may share your data with:
- Payment processors (e.g., banks or card providers)
- IT and website service providers
- Insurance providers, if required for your move
- Regulators or authorities, where legally required
All third parties must keep your data secure and use it only for the agreed purpose.
How Long We Keep Your Data
We keep your personal data only for as long as necessary:
- Booking and service records: 6 years (legal requirement)
- Enquiries: up to 12 months
- Marketing data: until you unsubscribe
Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (in certain circumstances)
- Restrict processing
- Object to certain uses of your data
- Data portability (transfer your data to another provider)
To exercise any of these rights, contact us at millsremovals@yahoo.co.uk.
Cookies and Website Tracking
Our website uses cookies to:
- Improve functionality
- Analyse website traffic
- Enhance user experience
You can manage or disable cookies through your browser settings.
How We Protect Your Data
We use appropriate technical and organisational measures to keep your data secure, including:
- Encrypted devices
- Secure payment processing
- Access controls
- Regular security reviews
Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our
website.
How to Complain
If you have concerns about how we handle your data, please contact us first. You also have the
right to complain to the Information Commissioner’s Office (ICO).